Website Maintenance

Let our experts take care of your website .

Website Maintenance

Once a website goes live, technical issues and other kinds of difficulties can become a significant expense and a waste of time for the inexperienced website administrator. You’ll also receive feedback from your customers about your website. Listen to them and implement improvements over time.

Note: These services for customers who have Hosting outside our servers, our Hosting services come with technical support 24 hours 7 days a week

WHAT OUR MAINTENANCE SERVICE INCLUDES

24/7 Monitoring and Downtime Notification

An inaccessible website will result in Google penalizing your website ranking or worse still, generate a negative impression by your potential customer. This is why it is crucial for you to be aware that your website has gone down and taken the necessary steps to get it back online as soon as possible.

We have an uptime monitoring service which will allow us to be notified the moment a website goes down. This enables us to take quick action and we can then utilize the backup we have and restore your website back online.

Website Changes

Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. We take care of your website changes for you so all you need to do is email us the change request and we’ll get them done for you, usually within two business days.

We will provide changes of up to 12 hours per year. If you require an additional time commitment from us, you may purchase additional hours as an existing customer at a discounted rate of C$80/hr.

Backups and Restoration

Having backups of your data can mean the difference between having a few hours of downtime, and losing everything in the blink of an eye. Your data is important, which is why we take the precautions of making seven days offsite backups for your data. We make sure your data is safe and accessible to you when you need it most. We will also help to restore your website to the latest copy whenever your website has been compromised.

Website Security The importance of passive detection and scanning are some of the critical multi-layered security measures that we employ to keep your website safe and secured, especially since WordPress is the world’s most popular CMS (Content management system). Some measures included are daily malware scanning, brute-force prevention, IP blacklisting and script file change detection and notifications.

Software Upgrades

Updating your WordPress website is a critical component of ensuring your website stays secure and stable. We will perform the relevant and necessary upgrades to ensure that your plugins and core WordPress code is kept up to date. We will also monitor your plugins for vulnerabilities and address any issues with plugin conflicts. There is a tendency that an update might cause issues on the website, that is why we will perform a check each time an update occurs to ensure that the overall website works normally.

Technical Support

A website tends to have issues over time and without proper support, you will end up spending hours figuring things out. With our technical support, a professional developer will help you to rectify the problem or guide you so that you will be able to accomplish your task.

 
MAINTENANCE PACKAGEBASICSTANDARDPRIME
Website SecurityIncludedIncludedIncluded
Backups and RestorationWeeklyPast 7 DaysPast 30 Days
24/7 Monitoring and Downtime NotificationIncludedIncludedIncluded
Speed and Performance OptimizationInitiallyInitiallyOngoing
Software UpgradesIncludedIncludedIncluded
Technical SupportIncludedIncludedIncluded
Website Change RequestsNone6 Hrs Per Year12 Hrs Per Year
 C$200 per yearC$400 per yearC$800 per year